About – steadworx

ABOUT US

WHO ARE WE

We provide headache free pro-actively managed import and export shipments in the manufacture and retail industry.

Steadworx was founded in 2020 by a husband and wife team, Sam and Angeline Stead, who have seen a need for quality service and cost saving in the supply chain industry, with over 35 years of experience in logistics and sales solutions specialising in working with West Africa, predominantly Nigeria. We have a wealth of knowledge and information to offer:

If you would like to start importing or exporting and don’t know where to start or
Are currently experiencing difficulty with your current import/exports or
Want someone to take the function over to free up your time and save you costs by handling your orders properly then give us a call.

At Steadworx our business is built on not only providing tailored solutions but building individual relationships with each of our Clients and service providers. We use tried and trusted service providers who share the same vision as us and provide reliable, cost-effective service the first time, with efficient up-dates.

Our goal is to provide a seamless service to our Client to add value to their business and improve their level of service to their Customers.

Our company will enhance your business by ensuring personal service to your import/export Customers with our assurance of providing repeat high Supplier Service Levels to them.

SERVICES

LOGISTICS

Project manage the full shipment logistics from your door, and everything in
between for Air and Sea freight as well as LCL (groupage/consolidations):

Costings to help you quote your Customer accurately, making sure
you’re covered correctly to increase your profit margin.
Advice on timing and procedures.
Assist with Inspections/Certificates/Government Agencies/Customs in
accordance with product/Customs or Country of import/export
regulations.
Plan orders according to transit and lead-times.
Book the shipment through our service providers.
Assist in providing correct documentation.
Keep all of the relevant parties as required by our Clients in the loop.
Assist with payment follow-ups.
Assist with staff training or simply let us be your outsourced
import/export department, to save on staff.

SALES

Assist (or act as an agent on your behalf) to promote your products to
new Customers, or increase sales to existing Customers through product sampling/trials and follow-ups, and help build long-lasting
relationships.
We’re used to dealing with large multi-national Customers and assisting
Clients in improving their Supplier Service Level ratings to 100%.
Help source manufacturers of raw material.

Documentation

We can provide a full set of documents.
We specialise in L/C (Letter of Credit) payment terms, we can help with
pre-checking L/Cs and advice, draw up a full set of discrepancy free
documents and can also liaise with your bankers on your behalf to help
save costs and ease the headache of this payment term. In doing so,
encouraging you to use these terms to help safeguard your company
against Country and Customer risks.

Warehousing

Through service providers

Frequently Asked Questions

Do you incur unforeseen costs associated with packing?

Let us manage the packing to limit the pitfalls of timing to avoid the hidden costs.

Do you incur discrepancy charges from your bank when your payment terms are Letter of Credit?

We specialise in Letter of Credit payment terms and documentation. Let us draw up your documents and help you navigate the requirements to avoid these charges.

Do you keep having unforeseen bank charges in USD or EUR deducted from your customer payment and you don’t understand why?

We can help manage your documents to avoid these so you pay only the minimum fees to avoid eating into your profit margin.

Do you need help with your costing to maximize your profit margin, i.e. navigating hidden costs and rates of exchange?

Let us handle your shipments and help you work our your transit and lead- times.

Do your customers complain about late deliveries of your sea freight or air freight orders?

Let us handle the shipments to avoid these charges.

Do you incur futile trips or stand-time costs from your transporters on your imports or exports?

Let us help you plan properly.

Do you experience problems with packing containers for export?

Let us help you plan properly.

Do you need assistance increasing your sales to your export customers?

Let us help enhance your sales by increasing your LCL shipments to FCLs.

Do you need help with an import / export customer when you don’t seem to speak the same logistics language to help enhance the sales volume/frequency to help the business along?

Let us be your agent, we are used to connecting and fitting the pieces of the puzzle together. We break down the barriers and create the correct flow of information, connecting the right players whether it be working through the technical side to get to moving the right samples, to finally getting that first order through the door, to turning it into regular business.

Do you feel like you need someone with a well-used system to manage an order, whether it be following up on that sample that everyone forgets was sent, making sure it got tested, turning it into a sale, following through on the sale to finally turn it into an order?

We can do that for you with our years of experience as an agent in some of the most difficult countries.

Do you need someone with a tried and tested system to arrange your shipment and follow-up on payment?

We are used to doing this for our customers, knowing when to follow-up and when not to, knowing what the payment terms require and how to work with customers or banks.

Do you need assistance with how to manage documents with your bankers?

We know what they are looking for and what you should be supplying them and within what timeframes.

Do you keep experiencing problems with your freight forwarder or clearing agent, there always seems to be a document missing or you simply don’t know what they want from you?

We can help these headaches disappear.

If you simply want to outsource you import/export department?

We can manage the full function from starting the business with your customer to following up for payment after shipment/delivery of the cargo.

Need help with inspection agencies to register products or book and handle inspections?

We can navigate the process and red tape and arrange for you.

Would you like to try a new market?

We can help navigate it with you.

Do you need an experienced team to project manage your orders, from new business through to maintaining and increasing established business. Specialise in difficult regions.

Our function is to help you build and increase your business, ongoing customer maintenance plays a major role. We are used to helping with all aspects of the business.

WHY CHOOSE US

Going the extra mile is automatically part of our proactive organised approach. This helps us stay a step ahead, so when there are unforeseen or unexpected changes we are there to take the load off you, having the ability to adapt and employ the most efficient, cost-effective solutions.

We nurture relationships with all the people involved in your business and make it our business to treat your potential as well as regular orders with personal care.

We believe in doing things right the first time, and saving time and money. It’s the professional way to tailor a style of handling a shipment to your requirements and then making sure that format is used for all future shipments to ensure good Customer service.

We believe in loyalty to good service providers – this ensures that they go the extra mile, especially when assistance is required (COVID and a sudden unforeseen lockdown of ports and cargo movement is the perfect example of when these relationships are required to help mitigate unforeseen costs like the dreaded words: “demurrage” and “storage”)

Our moto is “Knowledge is Power”. We are here to help you and empower you to provide the very best service to your Customer.